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iFax

iFax

Overview

What is iFax?

HIPAA-compliant fax.With advanced encryption and strict adherence to HIPAA regulations, iFax ensures maximum security for sensitive information and documents, as a HIPAA-compliant fax provider for businesses.The vendor states iFax has earned the Seal of Compliance™ by implementing all necessary procedures…

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Recent Reviews

Quick, easy, done!

10 out of 10
February 09, 2024
It was quick easy and cheap. Very nice to have a service that actually works. I appreciated the simple checkout and interface. Tired of …
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iFax for small business

10 out of 10
January 24, 2024
Incentivized
iFax has been very helpful in eliminating wait times and gaps in communication with other providers and insurance companies to help ensure …
Continue reading

TrustRadius Insights

iFax has become a go-to option for users who need to send government-related documents that cannot be sent digitally as PDFs. Users …
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Try it! You'll Love it!

10 out of 10
September 23, 2023
Incentivized
Excellent source for quick faxes. realible! I use iFax for a variety of business transactions and I haven't had a single problem. If you …
Continue reading

iFax Delivers!

10 out of 10
September 01, 2023
Incentivized
It is nice to have iFax as many companies no longer have fax machines. I use it to receive signatures and forms from customers. It is very …
Continue reading
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Reviewer Pros & Cons

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Pricing

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What is iFax?

HIPAA-compliant fax. With advanced encryption and strict adherence to HIPAA regulations, iFax ensures maximum security for sensitive information and documents, as a HIPAA-compliant fax provider for businesses. The vendor…

Entry-level set up fee?

  • Setup fee optional
For the latest information on pricing, visithttps://www.ifaxapp.com/pricing/?utm_so…

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

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Alternatives Pricing

What is Nextiva vFAX?

Nextiva's vFAX enables users to send and receive secure, electronic faxes from anywhere on any device, to free users from fax machines.

What is HelloFax?

HelloFax from Dropbox company HelloSign is an online fax software solution. Incoming faxes go directly to the recipient's inbox and outgoing faxes are sent online, all from a computer.

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Product Details

What is iFax?

HIPAA-compliant fax.

With advanced encryption and strict adherence to HIPAA regulations, iFax ensures maximum security for sensitive information and documents, as a HIPAA-compliant fax provider for businesses.


The vendor states iFax has earned the Seal of Complianceâ„¢ by implementing all necessary procedures to comply with the Health Insurance Portability and Accountability Act (HIPAA). The Seal of Complianceâ„¢ is only awarded to companies that have effective HIPAA compliance programs in place. A HIPAA-compliant online fax service proactively prevents breaches, conducts regular security audits to minimize risks, and ensures that files and documents are sent in accordance with the security standard.


iFax Features

  • Supported: Email to Fax
  • Supported: HIPAA-Compliant Fax
  • Supported: Mobile Fax
  • Supported: Scan and Fax
  • Supported: Fax Documents
  • Supported: Toll-Free Fax Number
  • Supported: White Label Fax
  • Supported: Fax Automation
  • Supported: 24/7/365 Live Support

iFax Screenshots

Screenshot of the dashboard where users can send and receive fax through filling all the needed information and preferred time. This helps users to schedule a fax that needs to be sent in a preferred schedule/time.Screenshot of Professional Settings, where users can customize their profile's privacy, and the information to be shown in faxes.Screenshot of a customizable fax number depending on preferred location.Screenshot of the screen where users can:

Scan: Capture documents with the mobile scanner, included in apps.
Import: Connect to cloud storage platforms, import documents, and fax them securely.
Fax: Use the iFax website or mobile fax apps to fax from any device.
Store: Maintain an encrypted fax history in the cloud for optimal security and accessibility.Screenshot of New fax number creation (or use an existing number).
- Dedicated fax numbers are available to new users
- Transfer an existing business fax number to keep it so there is no need to update contacts and print-ads
- Porting an existing fax number takes 3-5 days
- A toll-free number can be generated, or a fax local numberScreenshot of iFax uses military-grade 256-bit AES end-to-end encryption, helping businesses to comply with HIPAA, GLBA, and other strict security guidelines. All faxes sent and received have complete audit trails, making iFax a fax solution for regulated industries like legal, finance, healthcare, insurance, and real estate.

iFax Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationApple iOS, Android, Windows Phone, Mobile Web

Frequently Asked Questions

iFax starts at $0.

eFax Corporate, HelloFax, and Metrofax are common alternatives for iFax.

The most common users of iFax are from Small Businesses (1-50 employees).
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Comparisons

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Reviews and Ratings

(158)

Community Insights

TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!

iFax has become a go-to option for users who need to send government-related documents that cannot be sent digitally as PDFs. Users appreciate the convenience of using iFax on a case-by-case basis, without the burden of a monthly or annual fee. With iFax, users can easily fax paperwork directly from their laptops or printers, providing on-demand convenience. It is particularly praised for its flexibility and ease of use, making it an ideal solution in urgent situations where a quick and easy online fax service is needed. It has been highly beneficial for users who don't have access to a traditional fax machine, allowing them to send faxes quickly and effortlessly.

The versatility of iFax extends beyond sending faxes; it also allows users to receive faxes, making it a valuable tool for many different users. Despite some initial setup steps that may need to be repeated, the service is highly regarded for its simplicity and ease of use. Users often utilize iFax to send enrollment documents for insurance, appreciating the hassle-free process that includes the ability to create cover letters and send messages within minutes. Even though most users might not use the service every month, they value the availability of 5 free fax pages per month.

iFax bridges the gap between older technologies and modern tools, enabling users to send important and time-sensitive documents to organizations that still require hard copies. The cost-effectiveness of iFax is highly regarded by individuals and companies alike, as it provides a viable alternative to purchasing a fax machine and paying for a dedicated fax line, ultimately saving money on overnight shipping costs. This convenience is particularly valued by companies that no longer have physical fax machines but still need to receive signatures and forms from customers easily.

Overall, iFax is recommended by users who have occasional faxing needs due to its user-friendly interface and free option for a few faxes per month. It has proven reliable for various business transactions, ensuring that important documents reach their intended recipients without any issues. Small businesses, in particular, find iFax to be a valuable fax program that doesn't take up physical space while saving both money and time. The product is regarded as a real timesaver, providing easy access to faxing capabilities whenever needed.

Easy Sign-Up Process: Many users have found the sign-up process to be extremely easy, indicating a smooth and hassle-free experience when creating an account for the platform. They appreciated the convenience of a straightforward registration process that required minimal effort.

Intuitive Online Dashboard: The online dashboard for users' accounts has been widely praised for its intuitive design and ease of navigation. Reviewers have described it as user-friendly, with a pleasing visual layout that makes it easy to find and access different features. This intuitive interface enhances the overall user experience and allows users to effortlessly manage their faxing activities.

Simple Fax Sending Process: Several reviewers have mentioned that setting up the account to send the first fax was a simple and straightforward process. The platform provides clear instructions and guidance, making it easy for users to understand how to send their documents quickly. This streamlined approach saves time and eliminates any potential confusion or frustration during the fax sending process.

Slow and Chunky Keyboard Entry: Some users have expressed frustration with the slow and chunky keyboard entry in the app, stating that it hampers their text input speed and efficiency.

Limited Flexibility of Cover Sheet: Several reviewers have mentioned a desire for more flexibility and options when it comes to the cover sheet. They feel that the current options are limited and would like to see more customization features available.

Limited Free Quota of Pages: A number of users have suggested that the app should offer a larger free quota of pages. They feel that the current limit is too restrictive and would appreciate having more pages available without having to upgrade their plan.

Reviews

(1-16 of 16)
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February 09, 2024

Quick, easy, done!

Dax Castro, ADS | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
It was quick easy and cheap. Very nice to have a service that actually works. I appreciated the simple checkout and interface. Tired of subscribing for fax services just to use them once. Was glad to pay for a 1x fax and be done.
  • Quick Checkout
  • Easy interface
  • One-time use
  • Nothing. Enjoyed the experience
If you just want to send a single fax, this is a quick, easy solution
January 24, 2024

iFax for small business

Score 10 out of 10
Vetted Review
Verified User
Incentivized
iFax has been very helpful in eliminating wait times and gaps in communication with other providers and insurance companies to help ensure access to care for my patients. My occupational therapy clinic uses the HIPAA compliant fax features to send and receive orders, medical records, and other health information needed to provide therapy services.
  • HIPAA compliance
  • Easy to use dashboard.
  • The ability to label and organize faxes in one place.
  • I would like to see a better price package that caters to small clinics.
  • The clarity of uploaded logo images is not the best and improvement is needed to promote a more professional look.
  • I am not aware of any referral offers for small business that refer other clinics to use the product, which would be helpful to all parties.
I would recommend ifax based off of the HIPAA compliance and easy to use dashboard
William Powell | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Easy to use, efficient and worth the money. I like using iFax.
  • Loads information from address book
  • Easy to add pages to the fax
  • Faxes are sent quickly
  • Important receipts for people who claim they didn't get the fax.
It is well suited for sending paperwork to physicians and insurance companies to provide documentation for mental health treatment. The fact that it is HIPAA approved is an asset.
AJ Morin | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
If I have to fax something to anyone i use iFax so that I don't have to use an actual fax machine. It's the best way to send information and forms to agencies and other business that still don't use Email as a means of transmitting information between each other.
  • it's easy to use
  • there is a free plan for those that just need to fax a couple pages
  • they send you updates and confirmations of your faxes
  • I'd like to see a better free plan that offers more
  • make it look more fun
  • help both parties understand that faxing is outdated and email is much easier and always free no matter what.
iFax is the best for people who need to submit documents to government agencies and offices that don't use email as a means to sends pdf files and other forms of documents like word, excel, etc. It is best for those who only need to send less than 5 pages of documents to the recipient.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
This fax service is great for the few faxes I have to send a month because it's easy and FREE! If you or your business has to use it to send more than 5 pages a month the rates are reasonable.
  • Free faxes
  • E-mail confirmations of sent faxes
  • At this time, I don't see any improvements needed
Using this service allows me to fax from my computer rather than a fax machine. I work from home and don't need to fax that often so this is a great service.
November 29, 2023

Easy to use

Krista Ortega | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
This product makes it really easy to fax paperwork right from my laptop or from my printer.
  • attaches documents
  • faxes directly to recipient
  • notifies me when fax has been deliver
  • gives me a confirmation page
  • nothing that I can think of from one use
I feel it is suited for my line of work because it is remote and computer based. I am not sure if it is HIPPA approved though.
Sandra J. Rodriguez | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
I use iFAx to send and receive faxes. It's a useful tool.
  • sends faxes
  • clean templates
  • easy to follow instructions
  • great product.
Great for small business and those of us who don't really fax anymore in the world of scanning and emailing. Sometimes you get a request to fax and you have to scurry to the local UPS Store to fax something. This is much more convenient.
James Killough | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Under a ticking clock to get a single-page document to a doctor, I needed a quick-and-easy online fax service. Most services wanted to lock me into yearly plans. iFax was the easiest and most flexible. I got the doc in with a few minutes to spare, which is why I'm writing this very grateful review in the first place.
  • Simplicity
  • Ease of use
  • Quick transactions
The medical industry still relies on faxes, whereas most other sectors don't. This allows people to handle their own faxes without having to use their healthcare providers and an in between.
Leith Knight | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
In the modern restaurant environment we no longer have a dedicated fax line, the needs of the business have changed drastically. There are still some areas where a fax is the most convenient way to send out information. Using iFax allows us to do this on a case-by-case basis for a small payment without having a monthly or annual fee, saving us the additional expense while allowing us the on-demand convenience of a fax when needed.
  • Provides basic cover sheet
  • Easy-to-use interface
  • Upload document easily
  • Cover sheet was good but perhaps flexibility for more options and fast keyboard entry speed (was a tad bit chunky to enter the text)
If you have frequent fax needs, I wouldn't recommend iFax. Occasional faxing for a business (up to a couple times per month) and really any faxing as an individual I would recommend iFax over the subscription models others offer.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
iFax is great at helping me bridge the gap of channel communications with older technologies and todays modern tools. I'm able to send important and time sensitive documents to organizations that still require hard copies on hand and when email is not an option. Save money on overnight shipping costs, and it is more practical to use iFax services than purchasing a fax machine myself and paying for a dedicated fax line.
  • Sends Fax
  • saves contacts
  • website is user friendly
  • offers onboarding and training for your staff
  • expensive service
  • more pricing options
When working with someone that requires a hard copy of documents on their end vs a digital copy, iFax is a great resource to quicky get them what they are requesting. If the other party is okay with digital copies or there is no urgency in time fame for receiving the documents, then just scanning and emailing documents or using a currier service would be the appropriate channel I would use.
September 30, 2023

I Fax with iFax

Alix Lazarre | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
I don't have a fax machine. I needed to send a fax as soon as possible. I used iFax to send the fax and it worked like a charm. It was simple and easy to use. Although I had to do some of the initial setups multiple times, in the end, everything worked out.
  • Upload doc
  • send header
  • send fax
  • confirmed sent fax
  • profile set up
  • allow more free pages
  • affordability
Best suited if you need to send faxes and you don't have a fax machine. Best suited if you need to send between 1 to two faxes a day then if you need to send more you would have to pay. Based on a review of the prices for the paid plans, it looks kind of affordable but it all depends on the user's financial strength. Not suited if you are trying to send multiple faxes at once.
September 23, 2023

Try it! You'll Love it!

Score 10 out of 10
Vetted Review
Verified User
Incentivized
Excellent source for quick faxes. realible! I use iFax for a variety of business transactions and I haven't had a single problem. If you are a small business and watching every penny, this is the right fax program for you! I highly recommend it because it's a real timesaver, doesn't take up an inch of desk space and everything is at your fingertips.
  • Easy to use
  • Easy to send
  • Reliable
  • Plenty of options
  • Easy to pull up previous faxes
  • Would love to be able to use with iPhone
I have a medical practice and don't always have time to wait for a fax machine to connect or manage the many problems that come with traditional fax machines. iFax allows me to do everything from my desktop in a matter of seconds and records my faxes for me. Love it!
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Used to fax in enrollment documents for insurance, the process was easy to enroll in and easy to use. I was able to create a cover letter with out hassle and send my message all with in 5 minutes for free. you are provided with 5 pages of free fax per month. I realistically don't think I will use it every month. Fax is an archaic system but at least there are companies in place that make it easy to do free when you occasionally have to.
  • Ease of enrollment
  • ease of use
  • free usage for up to 5 pages per month
  • a bigger free quota would be nice 10-15 pages
Ease of enrollment and ease of use were big factors for me. If someone i know needs to send a small document for some silly reason then I would highly recommend this service since it is free as long as you do not need to send more than five pages.
September 11, 2023

iFax Helps the Little Guy!

Score 10 out of 10
Vetted Review
Verified User
Incentivized
I use iFax once in a while to send documents when they cannot be sent digitally as PDFs. Usually it is for government-related document filing. It is almost always only 1 or 2 pages and rarely is it more than once or twice a quarter. Given this low volume and frequency, the iFax service works really well for me.
  • The sign-up to use their service was really easy.
  • The online dashboard for my account was intuitive and had a nice look.
  • Setting up the account so I was ready to send my first fax was smooth and simple.
  • Sending my first fax was very simple and took very little time.
  • I have only used iFax one time and I have not found any areas of improvement yet.
I gave iFax a 10 because for my use, their service was fantastic! I use it for 1-2 page documents that can only be received by a fax machine for the person requesting the information. I only use it once or twice a quarter. So, I think the service they provide is excellent for my purposes.
September 01, 2023

iFax Delivers!

Score 10 out of 10
Vetted Review
Verified User
Incentivized
It is nice to have iFax as many companies no longer have fax machines. I use it to receive signatures and forms from customers. It is very easy to use and a great help to our company
  • Easy to upload pages
  • Nice clean concise cover letter
  • Delivered quickly and with great quality
  • I am please with iFax and have no recommendations for improvement
iFax provides what I need to upload form and documents and deliver to customers easily
Score 6 out of 10
Vetted Review
Verified User
Incentivized
We didn't want to use our printer for faxing servies and didn't want personal fax machines for the 1 in 100 times we actually needed to fax something so someone said get the app and see if it works.
  • User Friendly
  • Quick and easy
  • Visually it could be more appealing but it's just an app so it's not a dealbreaker
If you need to send faxes from your phone.
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